Returns, Exhange’s & Shipment

Valid as of April 26th, 2025

  • Our standard processing time in our packaging facility can take 2-5 business days.

    On average, orders take 5–7 business days to process and ship.

    Processing and shipping times may increase during launches, holidays, or during peak season.

    South Knit is not responsible for carrier delays. 

    Orders placed after 10:00 AM (PST) may be processed the next business day.

    All orders will be shipped within 14 business days, thank you for your patience.

  • No, currently we do not accept international orders.

  • We offer standard ground shipping within the United States.

    Currently flat rate prices are only available ($10).

  • South Knit is not responsible for lost or stolen packages. 

    Unfortunately, there is nothing we can do once the package leaves our warehouse as that is a carrier issue and you will have to submit a claim with USPS.

    We offer tracking codes on each of our shipments to ensure their delivery.

  • If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us at southknit@hatleypointe.com with your order number and name in which the order was addressed to.

  • Please email us at southknit@hatleypointe.com with a picture of the incorrect item/size. Please include your order number and named in which the order was addressed to.

  • If your package cannot be delivered to the given shipping address due to incorrect shipping address, the package will be returned to the sender (South Knit) at the customer’s expense.

    Customers are responsible for monitoring the delivery of their products once the shipment leaves our facility. This includes tracking your package and making any necessary arrangements with the carrier.   

SHIPMENT . . .

ORDERS . . .

  • Upon receival of the shipment confirmation and tracking information via email, we cannot cancel your order. It means it has already left our fulfillment facility and it is in transit. If it has not shipped, and you wish to change or cancel, contact our team at southknit@hatleypointe.com

  • We cannot change the shipping specifics after checkout. We ask you to proceed with contacting us immediately to cancel your order.

  • If we need to cancel your order due to lack of product availability, we will notify you by email and will refund the amount charged immediately. Please note that it may take up to 10 business days to process the refund.

  • We are not able to combine multiple orders into one shipment.

  • You will receive a shipping confirmation email with a tracking number once your order leaves our fulfillment center. With this you will b able to track your order and its current status.

  • No, we do not offer in-store pick-up currently for online orders.

EXCHANGES & RETURNS . . .

  • Unless the item is damaged (through shipment), or incorrect, please note all sales are final and can not be returned. If the item itself is damaged, or the incorrect item was received, please email us within fourteen (14) days of the date your order is received at southknit@hatleypointe.com and provide your name, order number, description of the issue and attached photographs of the incorrect or damaged item received.

    Please note the following exceptions to our return and refund policy:

    • Returned/Exchanged items must have tags still on and be returned in original product packaging.

    • Returned/Exchanged items must have no visible signs of wear or use.

    • Items must be in new condition and cannot be washed or altered.

    • Proof of purchase.

    If you are unable to present your receipt, we can not carry out the return/exchange process.

    Please note while we do allow returns of damaged products, the garment or product must follow the guidelines stated above. We understand manufacturing errors happen. While these damaged products may be returnable due to meeting the prefaced guidelines, we do not accept worn products which have been damaged. South Knit reserves the right to deny an exchange or return. 

  • Exchanges are accepted if a size up or down is needed. Please, if eligible for exchange according to our “return policy”, email our team to start your exchange at: southknit@hatleypointe.com

  • Please email our team: southknit@hatleypointe.com

  • Sales are final, if you wish to exchange, you will need to email our team. Online orders and exchanges can not be processed in store unless notified otherwise.